Client Relationship Management

Our extensive capabilities in the CRM industry have made us our customer’s choice time and again. We have gained valuable experience through the services deployed in the client’s premises.

  • Deploying tools with reporting mechanism to provide a ‘one stop shop’ experience to Field Services and officials as an integrated service provider
  • Our CRM software improves customer relationship management by creating a 360° view of the customer, capturing their interactions with the business, and by surfacing the information needed to have better conversations with customers.
  • Dreamline CRM enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.

Forging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function.

How does CRM Software work?

In this present digitized world, technology has seen a new phase of growth. The way sales are happening transformed vastly to online from stores. According to a survey, 94% of Business to Business (B2B) buyers search online before purchasing. Likewise, 55% of them go through a social media search for a final conclusion on the purchase.

So how does purchase relate to CRM? Online CRM software is a reply to such a question. It helps the business organization categorize the way people are interested in budget saving, style, and other characteristics.

CRM software for sales process optimization

CRM alone is not software to analyze customer requirements or interests but promote applicable offers via SMS, emails etc. Using Customer relationship management software, a high probability of association with existing customers is always possible. This indeed turns the business free from hurdles in sales as they need lesser human involvement apart from physical sales that require a manual process.

CRM as Technology: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also referred as a CRM system or solution.

CRM as a Strategy: This is a business’ philosophy about how relationships with customers and potential customers should be managed.

CRM as a Process: Think of this as a system a business adopts to nurture and manage those relationships.

Significance of CRM after Implementation

  • 1.Enhanced contact management
  • 2. Cross-team collaboration
  • 3. Heightened productivity
  • 4. Empowered sales management
  • 5. Accurate sales forecasting
  • 6. Reliable reporting
  • 7. Improved sales metrics
  • 8. Increased customer satisfaction and retention
  • 9. Boosted marketing ROI (Return on investment)
  • 10. Enriched products and services